Showing problems tagged with customers
02.07.2009

How to stop customers leaving Vordafone

Dear Aunties,

I'm a Vordafone salesman paid on commission. I get a bonus of £5 for every contract that I sell or existing customer that I convince to renew. This means that consumers who leave Vordafone burn a hole in my pocket.

What is acceptable practice when trying to convince a person to stay with a particular phone network? Is five calls a day enough, do you think?

Marcus (18), Bracknell, UK
No replies yet.
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